Refund policy

Refund Policy

Last updated: September 24, 2026

At Saam Crafts, we want every order to reach you in the condition and specification you selected.

Reporting an Issue

Please inspect your order as soon as it is delivered.

If your item is damaged, defective, or different from what you ordered, you must contact us within 48 hours of delivery at contact@saamcrafts.com.

For damage, wrong-item, wrong-size, wrong-material, or transit-related claims, an unboxing/opening video is mandatory.

The video must:

• Start before the package is opened
• Clearly show the sealed package
• Show the package being opened continuously
• Clearly show the condition of the product when first removed
• Show the issue being reported

Please provide:

• Your order number
• Clear photos of the product
• Clear photos of the outer and inner packaging
• A continuous unboxing/opening video

Claims for transit damage, incorrect product, incorrect size, or incorrect material may not be accepted if the required unboxing/opening video is not provided.

When a Replacement or Refund May Be Approved

A replacement or refund may be approved in cases such as:

• Artwork damaged during transit
• Wrong artwork received
• Wrong size received
• Wrong material received
• Verified manufacturing or printing defect
• Personalized artwork produced differently from the confirmed order specifications

Change-of-Mind Returns

Our wall art is produced to order.

We do not accept returns or exchanges for change of mind once production has started.

Personalized and Custom Products

Products such as Print Your Memory, custom-size artwork, and other personalized products are made specifically according to the customer's selections.

These products are not eligible for return due to change of mind.

A replacement or refund may still be considered if the product:

• Arrives damaged
• Has a verified manufacturing defect
• Is produced in the wrong size or material
• Does not match the confirmed order specifications

Customer-selected details such as the following form part of the confirmed order specification:

• Crop position
• Fit mode
• White border
• Exact print dimensions
• Material
• Approved image quality

Reasonable differences between the image displayed on a screen and the final printed colours may occur because of differences in screens, materials, inks, lighting, and printing processes. Such reasonable variations are not considered manufacturing defects.

Photo Quality

For customer-uploaded photographs, the final print quality depends partly on the quality and resolution of the original image supplied by the customer.

If a customer chooses to proceed with an image after being informed that the image quality may be insufficient for the selected print size, limitations caused by the original image will not be treated as a printing defect.

Photo Enhancement

If Photo Enhancement is purchased, we will process the image with the aim of preparing a higher-quality print file for the selected print size.

Photo enhancement cannot recreate unlimited detail that is not present in the original photograph and does not guarantee perfect restoration of blurred, compressed, damaged, or very low-resolution images.

Cancellations and Order Changes

If you need to cancel or modify an order, please contact us as soon as possible at contact@saamcrafts.com.

We can only confirm a cancellation or modification if production has not yet started.

Once production of a made-to-order or personalized product has started, cancellation may no longer be possible.

Approved Returns

Please do not send any item back without first contacting us.

If a return is approved, we will provide:

• Return instructions
• The applicable return address
• Information regarding return shipping, where applicable

Items returned without prior approval may not be accepted.

Refunds

Once an approved return or claim has been reviewed, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method.

Depending on your bank, card issuer, or payment provider, additional processing time may be required before the refunded amount appears in your account.

Sale Items and Gift Cards

Gift cards are non-returnable except where required by applicable law.

Sale or promotional items remain covered for verified damage, manufacturing defects, wrong items, or incorrect order fulfillment.

Contact

Saam Crafts
Email: contact@saamcrafts.com