Privacy policy

Privacy Policy

Last updated: September 24, 2026

This Privacy Policy explains how Saam Crafts (“Saam Crafts”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit www.saamcrafts.com, place an order, use personalized-print services such as Print Your Memory, or otherwise communicate with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Saam Crafts, we may collect the following types of information:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Products purchased
• Selected print size and material
• Payment confirmation information
• Customer-support communications
• Account information, where customer accounts are used
• Device and browser information
• IP address
• Website usage information
• Cookie and advertising data
• Uploaded photographs and image files
• Personalization and production settings

Print Your Memory and Uploaded Photos

When you use Print Your Memory or another personalized-print service, you may upload a photograph or other image file for printing.

We may process the uploaded image together with information such as:

• Exact print width and height
• Selected material
• Crop position
• Fit mode
• White-border selection
• Photo Enhancement selection
• Order number or order reference
• Production-related instructions

Your uploaded photograph is customer-specific order content. It is not intended to be published as a public product image.

Uploaded images may be used only as reasonably necessary to:

• Generate or display previews
• Prepare the image for production
• Apply the selected crop or fit mode
• Perform Photo Enhancement where purchased
• Print the personalized product
• Fulfil and deliver the order
• Handle customer-support requests
• Investigate quality issues
• Process an approved reprint, replacement, or refund request

Rights to Uploaded Images

By uploading an image to Saam Crafts, you confirm that:

• You own the image, or
• You have permission from the rights holder to reproduce it, and
• Its use for your requested print order does not violate another person's copyright, privacy, publicity, trademark, or other legal rights.

You must not upload unlawful, infringing, abusive, or otherwise prohibited content.

Storage of Customer Photos

Customer-uploaded photographs may be stored using private or restricted-access systems operated by Saam Crafts or service providers that assist us with file storage, ecommerce, production, order fulfilment, or customer support.

We do not intend to make customer-uploaded photographs publicly accessible.

Access should be limited to people and service providers who reasonably require the files to process the relevant order or provide related support.

Retention of Uploaded Images

We retain uploaded photographs and related personalization data only for as long as reasonably necessary for purposes such as:

• Producing and fulfilling your order
• Handling reprints or support requests
• Resolving disputes
• Preventing fraud
• Maintaining business records
• Meeting legal, tax, accounting, or regulatory requirements

Retention periods may vary depending on the nature of the order and applicable requirements.

Where no longer reasonably required, files may be deleted or anonymized in accordance with our operational practices and applicable law.

Order and Transaction Information

When you place an order, we may collect information including:

• Your contact details
• Billing and delivery information
• Products ordered
• Quantity
• Selected options
• Payment status
• Shipping information
• Order history

We use this information to process orders, arrange production, deliver products, communicate with you, and provide customer support.

Payment Information

Payments are processed through payment providers and ecommerce services used by our store.

We do not require or intend to store your complete payment-card information on our own systems.

Payment providers may process your payment information in accordance with their own privacy policies and legal obligations.

Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Products viewed
• Referring website
• Interaction with website features
• Approximate location derived from technical information
• Advertising and analytics identifiers

This information helps us operate, secure, understand, and improve the website and our marketing.

Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies for purposes including:

• Operating the website
• Remembering user preferences
• Maintaining carts or sessions
• Understanding website usage
• Measuring website performance
• Analytics
• Fraud prevention
• Marketing and advertising
• Measuring advertising effectiveness

Some cookies and technologies may be provided by third parties, including ecommerce, analytics, and advertising providers.

You may be able to manage cookies through your browser or any privacy controls made available on the website.

For information about cookies used in connection with Shopify, you may also review Shopify's cookie information.

Marketing and Advertising

Where permitted, we may use information about your interactions with our website and products to:

• Measure marketing performance
• Understand customer interests
• Improve campaigns
• Show more relevant advertisements
• Create or measure advertising audiences
• Communicate promotions and product updates

This may involve advertising platforms such as Meta or other marketing partners.

These partners may process information according to their own privacy policies and subject to applicable privacy and consent requirements.

Email and Marketing Communications

If you subscribe to promotional communications, we may send you information about:

• New products
• Offers
• Collections
• Promotions
• Saam Crafts news
• Personalized-print services

You can unsubscribe from promotional emails using the unsubscribe option in those communications.

Even if you unsubscribe from marketing, we may still send essential transactional messages about:

• Orders
• Payments
• Shipping
• Returns
• Customer support
• Account security

How We Use Personal Information

We may use personal information to:

• Provide products and services
• Process and fulfil orders
• Produce personalized artwork
• Process customer-uploaded photographs
• Arrange payment and shipping
• Provide order tracking
• Handle customer support
• Process returns, replacements, and refunds
• Prevent fraud and misuse
• Maintain website security
• Improve products and services
• Analyse website performance
• Measure and improve marketing
• Comply with legal obligations
• Enforce our terms and policies

Service Providers

We may share personal information with service providers where reasonably necessary to operate our business.

These may include:

• Shopify and ecommerce-platform providers
• Payment processors
• File-storage and cloud-service providers
• Printing or production partners
• Shipping and logistics providers
• Analytics providers
• Advertising platforms
• Email and communication providers
• Customer-support services
• IT and security providers

Service providers receive information only as required for their role, subject to their own legal and contractual obligations.

Legal and Business Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Protect our rights or property
• Protect customers or other individuals
• Investigate fraud or misuse
• Enforce our policies
• Handle a merger, acquisition, restructuring, financing, or sale of the business

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party services that we do not control.

You should review the privacy policies of those services before providing information to them.

Children's Privacy

Our services are not intended to be used independently by children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so we can review the matter.

Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through insecure communication channels.

Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of certain information
• A copy of certain information
• Withdrawal of consent where processing is based on consent
• Restriction or objection to certain processing
• Information about how your data is used

These rights may be subject to legal exceptions and verification requirements.

Privacy Requests

To make a privacy request, contact:

contact@saamcrafts.com

We may need to verify your identity before fulfilling certain requests.

International Processing

Some of our service providers may process or store information outside your state or country.

Where required by applicable law, appropriate legal or contractual safeguards may be used for international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Technology
• Business practices
• Service providers
• Legal or regulatory requirements

The updated version will be published on the website with a revised “Last updated” date.

Contact

For privacy questions, requests, or concerns:

Saam Crafts
Email: contact@saamcrafts.com
Address: Gaur City 2, Greater Noida, Uttar Pradesh 201308, India